Frequently Asked Questions

Career Planning

You can access and retake the Interest Profiler from the Career Planning tab:

  • Sign into your account
  • Click the Career Planning tab, along the top menu
  • Click Learn About Yourself section
  • Click the Interest Profiler
  • Click the Get Started button

The results of the previous times you've taken the Interest Profiler are saved and will be displayed. Your new results will appear at the top of the list.

The assessments are found under the Career Planning section in the Learn About Yourself section:

  • Sign into your account
  • Click the Career Planning tab
  • Click the Learn About Yourself section

You will find all the assessments here.

Assessment results can be found in the Career Planning section:

  • Sign into your account
  • Click the Career Planning tab
  • Click the Learn About Yourself section
  • Click on the assessment you want to see the results for
  • Click See your results now next to the date for the results you wish to see

Assessment results can be found and printed when viewing the results page:

  • Sign into your account
  • At the top of the page, select Career Planning
  • Click Learn About Yourself
  • Click on the assessment you want to see the results for
  • Click the date for the results you wish to see (if you have only done the assessment once, there will be only one date)
  • When the results are displayed, in the top right corner, click on the PRINT THIS or PRINT link
  • You can also email and PDF the results. These options are located next to the PRINT THIS or PRINT link

You can find out which Career Cluster an occupation/career belongs to by doing either of the following:

  1. At the top of the page, select Career Planning.
  2. Click Explore Careers.
  3. Click Browse Careers to use the alphabetical list to find the occupation/career you would like to learn about.
  4. The Career Cluster is noted as the far-right characteristic in the career listing.

OR

  1. Type the name of your occupation/career into the Search box at the top of the page.
  2. In the results, find the occupation/career that matches or most closely matches what you are looking for.
  3. Click the occupation/career.
  4. The Career Cluster is listed just above the title of the occupation/career.

You can use the Resume Builder to create and save more than one resume

  1. Click the Career Planning tab.
  2. Click Get a Job section.
  3. Click Resume Builder to create your own resume(s). You can create as many resumes as you need.

If you have already created a resume and saved it to your computer, you can save and upload one or more resumes to Your Portfolio.

  1. Click Your Portfolio tab.
  2. Next, click the Career Planning Portfolio section on the Index page.
  3. Click Your Career Planning Documents on the right-hand side to upload your resume(s).

Financial Aid Planning

To search for scholarships:

  • At the top of the page, select Financial Aid Planning.  Then click Financial Aid Tools.
  • Click Find Scholarships.
  • Click FindScholarship to search scholarships that match your CFWV profile.

Your Portfolio

You can update your personal information by following these steps:

  1. Sign into your account.
  2. Click your name (top right of the page) to be taken to Your Profile > The Basics.
  3. Click Edit (top right of the This is me Section).
  4. Update the information and then click Save.

In order to change or add a school connection to your account, follow these instructions:

  1. Sign into your account.
  2. Click your name (top right of the page) to be taken to Your Profile > The Basics.
  3. To add another school as a connection, click Add another connection. Find your new school from the list and click Continue.
  4. To change your primary school connection from your existing list of schools, click Change primary connection under "My Account is connected to". Click the radio button for your new school from the list and click Save.

Your Profile - The Basics

You can change your email address by following these instructions:

  • Sign into your account.
  • Click your name (top right of the page) to be taken to Your Profile > The Basics.
  • Click the Edit button (top right of the This is Me section).
  • Enter your new email address.
  • Click Save.

If you can't see a link to your assigned curriculum, it's likely that your personal profile information in your account needs to be updated. You need to make sure you're connected to the correct school and you're in the right grade. Follow these steps:

  1. Sign into your account.
  2. Click your name (top right of the page) to be taken to Your Profile > The Basics.
  3. View the year of high school graduation.
  4. To update, click Edit (top right of the This is Me section).
  5. Select your grad year from the drop-down list and then click Save.
  6. View the school you are connected to.
  7. To add another school as a connection, click Add another connection. Find your new school from the list and click Continue.
  8. To change your primary school connection from your existing list of schools, click Change primary connection under "My Account is connected to". Click the radio button for your new school from the list and click Save.

Your Profile - The Basics

To delete our account, complete and submit the account deletion request form pdf to support@xap.com. XAP will confirm deletion within 2 weeks from the date this signed form is submitted to XAP.

Promise Scholarship

Follow the steps below:

  1. Upon signing in you will be on the home page. Near the top of the page, select "Financial Aid Planning"
  2. Click on "Scholarships" under the top page options
  3. Look for the link labeled "West Virginia PROMISE Scholarship" listed below the West Virginia State-Level Financial Aid Programs
  4. Click on the "WVSAM" button to be directed to the scholarship application site.

Please visit https://www.collegeforwv.com/programs/promise-scholarship/faq/new_window. Any changes or modifications to your submitted application must be done by contacting the WVHEPC at (304) 558-4618 or email promise@wvhepc.edu.

Applications

When this error occurs, it is usually one of two possibilities. One is that an application was already previously sent for the desired term. If so, the application system will not allow you to reapply to the same term. The second option is that term is not currently available for enrollment and you will need to contact the college admissions office.

When this error occurs, it is usually one of two possibilities. One is that an application was already previously sent for the desired term. If so, the application system will not allow you to reapply to the same term. The second option is that term is not currently available for enrollment and you will need to contact the college admissions office.

If the major that you're trying to select is not showing up, the college you chose may not offer it. If you believe the college does offer this major and you are not seeing it, you will need to contact the college admissions office for further assistance.

You may have pop-up blockers running on your computer. Disable the pop-up blockers to be able to view the list of schools displayed after you select the Add School button.

Please contact the new college's admissions office or visit the college's website for information on transferable course credits.

Not all colleges automatically send out email confirmations for submitted applications. If it's been a few business days and you still have not received an email confirmation, get in contact with admissions for further assistance.

Once an application has been submitted, changes cannot be made online. A request to change your application will have to go through the admissions office of the college to which you have applied. If you have applied to more than one college, you will need to get in contact with all colleges.

If you would like to withdraw your application, then you will need to contact the admissions office to assist you.

The red text at the top of the page indicates that there were errors or omissions on that page of your application. If you don't have all the information for that page on hand or otherwise cannot complete the page, you can skip to another page by clicking one of the page numbers displayed in the dropdown list under the SKIP & JUMP to function on the left column. You will have to refill that screen when you return to it.

A check mark on the left column indicates that a screen has been saved. If you have skipped a screen where newer information has triggered the red arrow(s), the new information will not be saved until you return and complete the screen.

If the screen error message indicates that an answer to a question was entered incorrectly, check your answer carefully. If the screen still presents a problem, please contact us through the Talk to Us page.

The online application was not designed with printing the display format in mind. If you intend to print your completed online application, the only way to do this at the present time is to use your browser's print command from each (saved and completed) screen of the application:

File -> Print

If the screen prints but the information you entered appears blank, we suggest accessing the application with a different Web browser program.

If you intend to print blank screens of the online application in order to fill it out by hand and mail it in, please note:

  1. If you have encountered a problem with the online application and the information on this screen has not been helpful, we want to know about it and get your questions answered, so please contact us through the Talk to Us page for further help or to let us know how we can improve this website.
  2. If you are an international student, please contact the college or university in which you are interested and ask for its international student office. In some cases, international student applications are different from the forms submitted by U.S. students.
  3. For U.S. students, the online application asks the same questions as the paper application, but it is not in the same layout. The actual paper application may soon be provided on this website in Acrobat Reader (PDF) format.

Yes, except when you use the SKIP & JUMP to function. You may save by clicking SAVE, by clicking on the next page and previous page buttons, or by clicking on the large screen numbers displayed vertically down the left column. The SKIP & JUMP to function allows you to bypass screens you want to complete at a later time by moving you to another screen without saving or checking for errors.

All buttons that bypass the save function will warn you before proceeding, so pay attention to warning boxes. More information about navigating and saving is provided in the introduction to the online application.

For state fields, select Foreign Country. You can select your country from the country list. International students should leave zip code fields blank. Provide mailing code information in the international postal code entry. If you need to leave an additional mailing code, add it within the city field. For telephone numbers, most applications are formatted for U.S. and Canadian numbers only. If your telephone number format does not fit in the entry or causes an error message, please leave that telephone number entry blank.

Some university applications will require a CEEB code entry for any high school or college previously attended. A CEEB code identifies U.S. high schools and colleges. If you went to school in the U.S., the CEEB code should automatically be indicated once you identify your school from the Find list. If your school and/or CEEB code are not listed, you can get the information by calling your school administration or academic counseling office. If you are an international student, please enter zeroes in the CEEB code entry boxes.

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